About
Adaptable operations professional with hands-on experience spanning customer experience, process improvement, and administrative coordination in fast-paced business environments. At Cornerstone Beef, expanded beyond customer care to create SOPs, improve order accuracy, onboard digital tools like Zoho, and coordinate logistics. Skilled in data management, stakeholder communication, and supporting decision-making, with a proven ability to bridge frontline service and back-end operations to drive organizational growth within regional and international contexts.
Work
Cornerstone Beef (CSB Grills)
|Administrative and Customer Care Representative
Abuja, Federal Capital Territory, Nigeria
→
Summary
Spearheaded customer experience and operational improvements for a fast-paced startup, enhancing data integrity, streamlining financial processes, and orchestrating key brand initiatives.
Highlights
Delivered frontline customer care support, managing inquiries and complaints across multiple digital and phone channels to maintain high client satisfaction and ensure timely resolution.
Conducted comprehensive customer data cleaning and segmentation of purchase records, optimizing communication accuracy and targeting efficiency for marketing campaigns.
Designed and implemented Standard Operating Procedures (SOPs) to streamline order escalation and communication, significantly reducing delays in complaint resolution.
Introduced a packing slip system to minimize fulfillment errors, improving delivery accuracy and service quality, and reducing discrepancies.
Onboarded the company onto Zoho for digital receipts and prepared the integration of Zoho Inventory, enhancing operational workflows and supporting scalable stock management.
Coordinated logistics operations, ensuring timely and accurate product deliveries while effectively liaising with external vendors and optimizing supply chain efficiency.
Researched and coordinated participation in industry events and digital platforms, contributing to brand visibility, pricing discussions, and growth strategies.
Eki Co-Net Technologies
|Digital Customer Care Intern
Abuja, Federal Capital Territory, Nigeria
→
Summary
Provided critical digital customer care and administrative support, enhancing user satisfaction and contributing to key business initiatives for a technology firm.
Highlights
Enhanced customer satisfaction by delivering prompt and professional responses to over 50 daily inquiries across digital channels, ensuring timely resolution.
Improved first contact resolution and reduced follow-up queries by meticulously managing multiple simultaneous customer chats, tailoring responses to individual client needs.
Boosted internal product adoption and user confidence by conducting comprehensive training sessions for staff members on new application features.
Secured a strategic partnership deal through strong client relationship management and negotiation, expanding business reach and demonstrating initiative.
Nigerian Communication Commission (NYSC)
|Administrative Assistant
Abuja, Federal Capital Territory, Nigeria
→
Summary
Provided essential administrative and operational support, streamlining processes, and enhancing communication efficiency within a regulatory body.
Highlights
Optimized stakeholder communication across diverse channels, significantly improving issue resolution speed and client satisfaction rates.
Reduced administrative processing delays by 30% and enhanced request tracking efficiency through meticulous management of confidential records.
Contributed to a key digitization initiative by identifying outdated filing systems and successfully transitioning to digital documentation, reducing physical storage requirements.
Managed and executed the successful relocation of the NCC storeroom, demonstrating strong project coordination and logistics management skills.
U and U Services
|Sales and Development Manager
Abuja, Federal Capital Territory, Nigeria
→
Summary
Drove business growth and client acquisition through strategic initiatives and comprehensive relationship management, achieving significant ROI.
Highlights
Generated a 20% ROI increase within five months by identifying new business opportunities and launching strategic initiatives, including a peak-hour radio advertising campaign.
Spearheaded direct client acquisition efforts, closing key deals that consistently drove substantial revenue growth for the company.
Cultivated strong client relationships through proactive expectation management, leading to measurable improvements in customer satisfaction and retention.
Ensured seamless user experience by providing comprehensive after-sales support, encompassing product setup, usage guidance, and prompt troubleshooting.
Education
Eastern Mediterranean University
→
Bachelor
Business Administration
Greenoak International School
→
High School Diploma
WAEC
Certificates
Workflow Specialist (Asana)
Issued By
Asana
Virtual Assistant Certification (Ongoing)
Issued By
ALX Africa
McKinsey Forward Program (Ongoing)
Issued By
McKinsey
Product Management Certification (Ongoing)
Issued By
Alt School Africa
Entrepreneurship, Innovation & Business Development
Issued By
ihrcdev.com
Transforming the Nigerian Youth (Participation)
Issued By
Mastercard Foundation
Leading the Modern-Day Business
Issued By
University of Virginia (Coursera)
Skills
Technical Tools
Microsoft Office Suite, Google Workspace, Zoho CRM (Inventory in progress), Asana, Slack, Canva, Zoom, Teams.
Core Competencies
Process Improvement, Customer Experience, Logistics & Event Coordination, Administrative Support, Stakeholder Engagement, Data & Information Management, Strategic Planning.